Terms & Conditions

1. Definitions

  • “Company”, “we”, “us”, “our” refers to Skyline Saudi, operating in the Kingdom of Saudi Arabia, providing travel, visa, and manpower services.
  • “Client”, “you”, “your” refers to any individual, company, or organization that requests or uses our services.
  • “Services” refers to all services provided by us, including but not limited to:
    • Travel services (air tickets, hotel bookings, transportation, etc.)
    • Visa and immigration assistance
    • Recruitment, supply, and deployment of manpower.
  • “Third Parties” refers to airlines, hotels, transport companies, embassies, consulates, government authorities, contractors, and any other service providers engaged in connection with our Services.

2. Acceptance of Terms

By visiting our website, contacting us, signing a service agreement, paying any invoice, or using any of our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not use our website or Services.

3. Scope of Services

3.1 Travel Services

We provide travel‑related services including but not limited to:

  • Air ticket booking
  • Hotel reservations
  • Local and international transportation
  • Other related travel arrangements

All travel services are subject to availability and the terms of the relevant Third Parties at the time of booking.

3.2 Visa & Immigration Services

We assist clients with:

  • Visa applications and documentation
  • Appointment scheduling and follow‑up
  • Coordination with embassies, consulates, and government authorities

We do not control or guarantee visa approval, processing times, visa type, duration, or any decisions made by embassies, consulates, or immigration authorities.

3.3 Manpower Services

We provide manpower solutions including:

  • Sourcing, screening, and shortlisting candidates
  • Arranging interviews, trade tests, and medical examinations (where required)
  • Processing visas and travel for selected candidates

Unless otherwise agreed in writing, the employment contract is between the worker and the hiring employer, not Skyline Saudi.

4. Client Responsibilities

  • You must provide accurate, complete, and up‑to‑date information and documents (e.g., passport details, certificates, CVs, contact details).
  • You are responsible for complying with all applicable laws and regulations of the Kingdom of Saudi Arabia and the destination country.
  • You must submit required documents and payments within the deadlines communicated by us. We are not liable for delays, rejections, or extra costs caused by late or incomplete submissions.

5. Fees, Payments, and Taxes

  • Our service charges will be communicated via quotation, proposal, email, or invoice.
  • All prices are subject to change due to airline/hotel policies, government fees, exchange rates, or other factors beyond our control.
  • Unless otherwise specified, payments must be made in advance or according to the schedule stated on the invoice.
  • We reserve the right to suspend or cancel any Service if payments are not received on time.
  • Fees are usually quoted in Saudi Riyals (SAR). Any applicable government taxes or levies (including VAT, if applicable) are to be borne by the Client.

6. Cancellations, Changes, and Refunds

6.1 Travel Bookings
  • Cancellations, changes, and refunds for tickets, hotels, and transport are subject to the policies of the respective airlines, hotels, and transport providers.
  • Any refund (if applicable) will be made after deducting:
    • Airline/hotel/transport penalties
    • Our service charges
    • Bank or transfer fees
6.2 Visa Services
  • Visa service fees and embassy/government charges are generally non‑refundable, regardless of visa outcome.
  • If you cancel before submission, any possible refund of our service fee will be at our discretion and subject to deduction of any costs already incurred.
6.3 Manpower Services
  • Once recruitment activities have started (such as interviews, tests, medicals, visa processing, or ticket issuance), fees may not be refundable.
  • Any refund or replacement worker policy will be governed by the specific manpower agreement signed with the Client.

7. No Guarantee of Outcome

You understand and agree that:

  • We cannot guarantee visa approval or duration.
  • We cannot guarantee exact processing times for any authority or Third Party.
  • We are not responsible for changes made by airlines, hotels, employers, embassies, or any other Third Parties.
  • We do not guarantee the behaviour, performance, or long‑term employment of any worker, or the working conditions offered by any employer.

All approvals, permits, and final decisions rest solely with the relevant authorities and Third Parties.

8. Limitation of Liability

To the maximum extent permitted by Saudi law:

  • Skyline Saudi shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profit, revenue, business, or opportunity.
  • We are not liable for delays, cancellations, overbookings, accidents, or service failures caused by airlines, hotels, transport providers, employers, embassies, consulates, or other Third Parties.
  • We are not liable for any refusal of visa, denial of entry, deportation, or changes in immigration or labor laws.

Our total liability for any claim related to a specific Service shall not exceed the service fee actually paid to us for that Service.

9. Third‑Party Terms

By using our Services, you also agree to be bound by the terms and conditions of all relevant Third Parties, including but not limited to airlines, hotels, transport companies, employers, embassies, and consulates.
We are not responsible for any changes they may make to schedules, prices, rules, or policies.

10. Privacy and Data Protection

  • We collect and use your personal data only for legitimate business purposes, such as processing travel, visa, and manpower requests.
  • Your data may be shared with Third Parties and authorities (e.g., airlines, hotels, embassies, employers) when necessary to provide the requested Service.
  • We take reasonable measures to protect your information and will comply with applicable data protection and privacy laws in the Kingdom of Saudi Arabia.

For detailed information, please refer to our Privacy Policy (if available).

11. Intellectual Property

All content on this website, including logos, text, graphics, images, and other materials, is the property of Skyline Saudi or its licensors and is protected by applicable copyright and trademark laws.
You may not copy, reproduce, modify, distribute, or use any content from this website without our prior written consent.

12. Indemnity

You agree to indemnify and hold Skyline Saudi, its owners, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of our website or Services
  • Your breach of these Terms and Conditions
  • Your violation of any law or the rights of a third party
  • Any inaccurate or incomplete information or documents you provide.

13. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters, epidemics, or pandemics
  • War, terrorism, riots, or civil unrest
  • Government restrictions or changes in laws
  • Strikes, lockouts, or labor disputes
  • Power failures, network outages, or major technical issues.

In such cases, we may suspend, reschedule, or modify the affected Services, subject to the policies of the relevant Third Parties.

14. Communication

If you have any questions or need support, you may contact us at:

  • Email: service@skylinesaudi.com
  • Phone: +966 55 882 4984
  • Address: Street Saqr Quraish, As Salamah, Jeddah, Kingdom of Saudi Arabia

Notices from us may be sent by email, phone, messaging applications, or written letter to the details you provide. Please keep your contact information up to date.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia.
Any dispute arising from or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the competent courts and/or authorities in Jeddah, Saudi Arabia, unless otherwise required by applicable law.

16. Changes to These Terms

We may update or amend these Terms and Conditions at any time without prior notice.
The latest version will always be available on this page. Your continued use of our website or Services after any changes means you accept the updated Terms.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any separate written service agreements, proposals, or invoices, constitute the entire agreement between you and Skyline Saudi regarding our Services and supersede all prior communications or understandings.

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